Call Center Services for your business in Bangladesh

Customer support is critical, because call center representatives are ambassadors for your company, and their interactions with your customers directly affect your business. Services Offered. The best call center companies provide several types of inbound and outbound calling services.

What is a call center

A call center is a centralized office used for receiving or transmitting a large volume of inquiries over the phone.

1. An inbound call center is operated by a company to administer incoming product or service support or information inquiries from consumers.

2. Outbound call centers are operated for telemarketing, for solicitation of charitable or political donations, debt collection, market research, emergency notifications, and urgent/critical needs blood banks.

3. The term 'Back office' refers to the people who work on the administrative side of the business rather than directly dealing with customers. The business can go either way- from doing business with other business (B2B) to business with customers (B2C) and rarely reaches the end-users.

Difference between Call Center Agent & Customer Service Representative

A call center agents attend to calls over the phone (either inbound or outbound). On the other hand, a customer service representative can take care of call center responsibilities as well as other functions, or simply other functions for the company. Call Center Agents and Customer Service Representatives, both of them cater to absolutely different issues. The main difference between a call center and a customer service is that they address different issues.