Best Call Center Services in Bangladesh for Inbound, Outbound & Back Office
"Top Voice and Call Center Service Provider in Dhaka, Bangladesh"
A call center is a centralized office used for receiving or transmitting a large volume of inquiries over the phone.
A call center agent attends to calls over the phone (either inbound or outbound). Customer support is critical, because call center representatives are ambassadors for your company, and their interactions with your customers directly affect your business. The best call center companies provide several types of inbound and outbound calling services.
Types of Call Center
1. An inbound call center is operated by a company to administer incoming product or service support or information inquiries from consumers
2. Outbound call centers are operated for telemarketing, for solicitation of charitable or political donations, debt collection, market research, emergency notifications, and urgent/critical needs blood banks.
3. The term 'Back office' refers to the people who work on the administrative side of the business rather than directly dealing with customers. The business can go either way- from doing business with other businesses (B2B) or doing business with customers (B2C) and rarely reaches the end-users.
Benefits of Outsourcing Call Center Services
- Cost-effective solution.
- Improve customer services quality.
- Advanced call analytics.
- Efficiency and productivity.
- Improvement of the brand image..
- Grow your business by being “24/7 on.”.
- Handling buyers in the most trustworthy and welcoming manner.
Three Main Goals of American Best It Ltd.
- To allow people to work from home or any other location instead of in a traditional, centralized, and call center location.
- The only required equipment is Internet access and a workstation.
- Providing a cost-effective virtual Call Centre Service.
What Makes Us Different from Others?
- We Never Underestimate the power of transparency and reliability
- We try our best to get the point across, especially to prospective buyers
How We Work?
Step 1: Analyze Your Business
We research and analyze your business to know about various influential factors of the market.
Step 2: Study Your Target Customers
In order to know what information your target audience exactly wants to know, we analyze them.
Step 3: Set Priority for the Project
Our call center services are prioritized based on their urgency and importance to the client.
Step 4: Prepare a Plan for the call center services
We always prepare an efficient plan before working on a project and proceed according to it.
Step 5: Discussion With You
Our expert team discusses your project and takes the necessary steps to accomplish your goal.
Step 6: Evaluation by the Team
The core team finally evaluates the entire work which has been done before by our expert team and steps forward to make an agreement with you!
Step 7: Establish a call center for Your organization!
Finally, we establish a great call center for our clients to meet their specific requirements.
Frequently Asked Question About Call Center Service
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Madhyamoni, 1st Floor, House 343, Road 25, Mohakhali DOHS, Dhaka 1206, Bangladesh.